Reach out to For exact processing time, please refer to the right side of specific product page. Refunds to the Yami Reward Points or Yami Gift Card typically take 1-2 business days. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Yamibuy process your request within 1-3 business days. Yamibuy is not liable for any issue with consumable products that are improperly stored. Cancel Order Shipping details is listed on the product pages. If you refuse to pay customs and returns the item. I contacted customer service and they said because the warehouse workloads is overloaded so your order is being delay and they cannot provide a new EST delivery day because the driver already left the warehouse and not coming back today. It's completely free. and state are correct. Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. The worst online shopping experience! 3. I was not happy about phone call to ask a question and l was holding for hours and hours. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Yes, Yamibuy ships to the US. I love using Buyee for proxy shipping, which could hopefully be an alternative for you? If customers make purchases on both Yamibuy.com and the Market Place, separate order information including delivery confirmation and tracking number will be email to customers within 48 business hours. Food/Beverage/Consumable Product Return Policy (Yamibuy). Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. If you buy directly from Yami buy theyre very fast theyre pretty fast. We only accept returns of the hardware we sell directly to you. You should expect to receive your refund within 1-2 months. Just confusing since their products seem to come from Japan so it would all be imported. Yamibuy offers a 30-day return policy on most items. Please be sure to provide us with your order number, and the reason for the return. US does not charge customs on packages with value less than $800. FedEx delivered it to the wrong address. So the tax on my package was $1.39 and the rest goes to UPS. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. And the best part? Yes, Yamibuy is a legitimate company. I'm looking at buying snacks that dont have that long of a shelf life. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Refund will be issued upon completion of inspection of your return. How to Design a Return Policy. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! Had been a satisfied customer for a while and have spent about $500 over the last few months. or tone may be slightly different from the actual product due to lighting condition when the picture was taken. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. For exact processing time. Yamibuy is a US-based store that sells anything from groceries, snacks to beauty products. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. FAQ. I placed an order from yamibuy Japan fulfillment center. Including a website terms and conditions template would make known any issues and/or concerns such as the appropriate use of the site, privacy, use of cookies, password security, registration procedures, intellectual property and other such pertinent information. Products that are misuse, damaged, modified, or is in unsellable condition due to customer tampering. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Browse the latest coupon statistics and trends for 2021. Reasons such as: Unable to use the product due to allergic reaction. You can get free shipping on Yamibuy orders over $50. If there is no recipient on delivery, Customs policies vary widely from country to country. One hundred points equals $1 on Yamibuy. On Yamibuy you can compare all the prices with other Asian stores. Almost all of my orders arrived within 5 days. Yes, you definitely should. The worst online shopping experience! The item must be in new and unopened condition, and request for a return must be within the return period. Import duties, taxes, and charges are not included in the item price or shipping cost. We never sell customer information for profit. Copyright 2012-2023 Transocean Resources Management, Inc. By interacting with our site, you agree to our use of cookies. We will let you know if the item needs to be returned to seller. " Walmart is another retailer with a good return policy," Sims said. Purchases made through links may earn a commission. Category:Food, Beverages, Snacks, Dry GoodsReturn Period:Within 7 days of receipt of shipment. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to your order content. Return Policy. They ship directly from Japan to your house. Due to delayed report it is not eligible for return.4. If you order wrongly. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Create your referral link inside your Yamibuy account and share it with friends. Request one from Yamibuy, Have questions about coupons on this page? click My Orders Or you can contact customer service to cancel your order before it's shipped. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. You should expect to receive your refund within 1-2 months. Signature requirement You understand that you are responsible for paying these charges. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Verified Used 398 Times. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. Email: Marketplace@yamibuy.com. We will continue to pay attention to such issue. 7. Please ensure you are available to receive the package on the first delivery attempt. Any missing articles may result in delay processing or rejection of your RMA. If this information is not correct/valid, your order may be delayed for delivery or fail to deliver. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Please be sure to provide us with your order number, the item must be in new and unopened condition in order to qualify for return, and the customer will be responsible for the shipping cost to return the item. if the product is damaged or have imperfections. Clothing Upon receiving your product, if the product is damaged or have imperfections, you may request a return within the return period. and request for a return within the return period. The only downside is that they dont ship to the UK and Canada. We apologize to hear that there is a problem with your order. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. Earn points on every purchase to redeem for free items on yamibuy.com. As you can see these shipping times are incredibly quick. They offer a wide range of products and ship worldwide. If there are issues such as wrong delivery, missing item, damage, etc. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Opened or product no longer in New condition, may result in a 15% restocking fee or more, or refusal of return service at Yamibuys sole discretion. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. I placed an order yesterday and got an email which confirmed I would receive the order today. Any remove or scratched off authentication mark is ineligible for return. In most cases your refund will automatically go back to the original form of payment used for the purchase. We also will strengthen customer service processing experience, in order to improve customer shopping experience.You may provide your order number to help@yamibuy.com our CS team will help you further. Its the cheapest way to get products from Yamibuy. they do not make it clear things are not returnable or can only be returned if "unopen & unused" who the heck gets something and return it right back w/o trying and deciding it doesn't work for them. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". Log into Yamibuy account. You do not have to return the item back to us. Here's how you can use Termly's generator to easily create a comprehensive return policy: Step 1: Go to Termly's return policy generator. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Shipping Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. it can be return within 30 days of receipt of shipment. Ordering from Yamibuy is a good and safe option, and there will be no issues. Refunds to a third-party credit card typically take 3-5 business days. Anyone can write a Trustpilot review. Shopping from yamibuy- be aware. All product pictures are for reference only. Ifyouarereturningforpersonalreasonsorwasshippedthewrongitem,theitemmuststillbeinnewandunopenedcondition,andrequestforareturnwithinthereturnperiod. Dont like the product, buyers remorse, etc. Refunds will be issued upon completion of inspection of your return. Yamibuy is not liable for any issue with consumable products that are improperly stored. unless product is defective or have quality issue. (April 2022) Shop and receive an extra 10% discount when you apply this Yamibuy coupon code at checkout, Note: not all items are eligible for cashback, Receive an extra 5% discount on your entire purchase when you enter this promotional code at checkout, Receive 88% off Sitewide on your order with code. Its like a hub with everything from China, Korea, Japan, and Taiwan. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Within hours my reviews were deleted. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). Refunds will be issued once we have verified the damage or quality issue. 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