Today I sent yet another inquiry in regards to the warranty and finally received a response from counter fit that the warranty claim had been denied as it was "not a manufacture defect".. What?okwhat is it then is my question with no response. Making all active kitchen surfaces from the same durable and easy to maintain surface, will keep cleaning and tidying up simple. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. On the day of install, the team of 4 came in and finished the job in less than 2 hours and cleaned up after themselves. How Can You Save On Energy Bills In 2023? To repair it or replace it. As a result, Silestone comes in many colors, patterns, and arrangements. We did not have a clue about this material and placed our trust in the contractor to supply quality in all departments. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. Disappointed is not a strong enough word for my feelings. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. Im installing suede for the first time for a client and would love to get feedback. This site uses Akismet to reduce spam. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. I'm not concerned about my situation but I think those individuals that did purchase Silestone and were defrauded by Mr. Smith need Silestone's help..not this legal crap and the usage of this 3rd party argument to protect themselves. It is easy to clean and has high scratch, stain, and heat resistance. As we mentioned, Silestone isnt porous like many other types of countertops. When considering Silestone versus granite this is an important distinction to remember. As a result, Silestone comes in many colors, patterns, and arrangements. So it was very expensive for me. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Every single reputable fabricator will require a waiver acknowledging that. I have to decide between Suede and Polished. I've had my matte finish countertops for over 6 months now and I love them. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. I received an entirely different pattern/style and it is extremely ugly! The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. Countertop slab formats are offered in two sizes: standard 55 x 120 or jumbo 63 x 128. Flooring tiles come in the five following sizes: 12 x 12, 12 x 24, 12 x 35, 18 x 18, and 24 x 24. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. I am just beginning to research all this stuff ! If your company did not do it, which one did? He paid for services and goods from a contractor and did not receive what he paid for from the contractor Mr. Smith. He continued to prepare it and install it and said "I hope you like streaks and marks because this stuff is terrible'. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Buyer beware. The polished in my selection was not glaringly shiny. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Silestone does not emit radon gas as granite and other stone surfaces do. It has grown since. It's rougher and grabs everthing dirt and oil. He was already on credit hold since he owed us over 100k. So kindly do something about it. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. And if there is a problem, Home Depot will fix it. Just hope Silestone will learn a valuable lesson. It was gorgeous & felt. In an ideal world, your countertop would be one solid piece with no seams. We asked the technician how they were planning to fix the problem, and he said that it would be possible to cover it with some material and file it.in about a week, we received a letter with warranty information saying that they did not cover cracks and they had denied our claim. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Many stores and stone yards sell Silestone or granite remnants from jobs that are cancelled or customers that change their mind. Silestone countertops start with raw granite. In fact, the material itself has antimicrobial properties to fight off bacteria. Unfortunately, the resin is not heat-proof. I have never done anything to crack it. The countertop has a ten year warranty . To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Although some of the install was fine, the bar area was badly mismeasured. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Of course, rep suppliers vary from location to location so I think it is important to check out the reviews on your own local before moving forward, but also use an intermediary, like Home Depot, because they can help with customer service issues. We ordered the countertops from the Home Depot on April 13, 2013. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. The worktop options brought to us was purely Silestone. You're asking for trouble. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Oh yes, I called Silestone multiple times during the year and they returned my call once and never helped at all--they don't seem to care since they just supply material so screw you, Mr. consumer. Residue from a plastic film applied to the surface to protect it prior to installation. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. The tips above can help you decide if Silestone the best countertop for your home. It is possible, however, to permanently damage a Silestone surface. Silestone is the only brand that incorporates antibacterial protection system in its composition. i can certainly sympathize with Mr. Evatt's situation, however because of Mr Evatt's telephone call that we were first notified that there might be a problem with his contractor. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. Choosing the best countertop option for your bathroom or kitchen is tough, particularly with kitchens. Then we went to the warehouse and saw entire slabs in both finishes. Silestone is one of the largest manufactures of Silestone in the world. These tests include- 1. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Why would I sue Mr. Smith..it would cost me more to even file. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. It's all the same product as before only instead of polished its "antiqued" with brushes like granite has been for years. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Fast forward to thanksgiving 2017 - yes, a mere 20 months after the installation. I paid a 50% deposit and after the template was made they said they would contact me the next day to confirm when they would have it ready. Absolutely wrong. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. You should not expose the surface to excessive heat. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. I am also looking at Neolith but no distributor in Sacramento. Silestone countertops are vulnerable to having visible seams. Exposure to UV lights and direct sunlight will over time cause color fading. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. Sangeetha Panugonda how is your Suede finish held up? This is where all three companies - silestone (cosentino), counter fit & lowes have collected their monies and now do not give two cents about the crappy product and crappy warranty they have sold and installed in your home - that's customer care at its best. If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. I honestly would NEVER recommend Silestone for anyone. Tim, I have looked at Dekton. We purchased Silestone (Cosentino) (Roseville, Ca) counter tops for our kitchen remodel from LOWES (Cotati Ca.) No pressure, but your kitchen countertops are a big deal. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Thanks :). I had to buy 4 slabs because of my counter space. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Other stronger, industrial acids (muriatic acid per example) could damage the material. And really unknowledgeable field reps. If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Remember Silestone warrants the material, not the install. As mentioned above, dont place hot items directly on the surfaces. Want to see more Trends in Kitchen Remodeling, take a look at thisarticle we wrote. I hope I hear from Mr. This spot of the counter top is in what we refer to as "no mans land" meaning the only thing you place in the corner were the crack is located is a picture or napkin basket. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. Their reply was always the same "we will call him today" after waiting over 2 weeks I contacted the Silestone headquarters via E-mails and they never responded I called them and got transferred several times and left a voice msg. Apparently he is hospitalized with a stroke. The basic edge is square with a slightly eased top edge. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. Write me on this website or contact me at Facebook, etc. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Silestone. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. Quartz is a high-end stone and it has a high-end price tag that goes with it. Advantages and Disadvantages. Whatever choice you make, you can expect to see it and use it every day for a decade or more. Anyone tried to take them to court? As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. No need to wipe or scrub hard. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Appreciate any feedback. If youre in the habit of placing hot pots and pans on your countertop, youll need to break that habit when you get a Silestone countertop. Silestone also is proven to be a cleaner and safer countertop. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. If you need to increase the shine, apply gentle furniture polishes. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Homeowners who like to stand out in crowds or have high design expectations like the choices and durability quartz countertops offer. Acid-resistant Silestone's low porosity prevents it from being damaged by harsh stains. Silestone is Sleastonedon't buy from them or use their product. Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. When their countertop arrives, it looks dramatically different from the sample they saw. Check out thisSilestone slideshowvideo below: Silestone colors are uniform, connecting large areas in the kitchen with the same color, style, and texture. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. Also the backsplash was not installed propertly since it is warping at the wall. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Claim it and get a lot of features. Get free shipping on qualified Silestone Countertops products or Buy Online Pick Up in Store today in the Kitchen Department. Non-porous surface. Silestone is not affected by common kitchen acids like lemon juice, tomato juice or vinegar (food acid). While the countertops have their perks, they also have their flaws. Your email address will not be published. Quartz countertops easily resist spills and ultimately stains. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. Learn how your comment data is processed. Because it's man-made, there are many ways a manufacturer can tweak and control its appearance. 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