This is particularly important in the context of public service delivery, where governmental organizations have an obligation to provide trustworthy and equitable services to all possible customers.3 While a wide body of research exists on the potential risks of governmental use of AI in law enforcement and national security contexts,4 less work has been done to examine what is needed for public sector organizations to responsibly use artificial intelligence in service delivery. Richardson, Agnes, and Cynthia Loubier. "Intersectionality in public leadership research: A review and future research agenda." The Partnership for Public Service is a nonprofit, nonpartisan organization, whose mission is to build a better government and a stronger democracy. Klein, Sheri R., and Read Montgomery Diket. Governments at all levels can make a meaningful difference in achieving racial equity and eliminating bias and discrimination, in both the short and long terms. At Microsoft we are committed to developing solutions that enable our government stakeholders to capitalize on opportunities at the accelerated pace required to deliver modern mission outcomes. According to Neumann of the University of Texas, really thinking about the quality of the outcomes is the key to more effective communication and collaboration. Stier was always concerned with the quality of government workers and was able to convince hedge fund manager Samuel Heyman to contribute $25 million to start up a non-for-profit dedicated to attracting qualified young people to government service, the Partnership for Public Service. Build a common foundation. We help federal employees become more effective leaders by offering them leadership training and continual opportunities to collaborate and network within government and across sectors. (2021). Average scores on core values and key competencies for the intersection of gender and race/ethnicity. There are limitations to this analysis, and researchers should interpret these results with caution. Retrieved from: www3.weforum.org/docs/WEF_GGGR_2021.pdf. Retrieved from, 4. Participants in our interviews and focus groups mentioned this consistently as one additional helpful tool, however, barriers can exist in those mentoring relationships32 and it may not address all the structural inequities that exist. print and electronic media, electronic assistance tools and ODEP's and the PPS's Web sites) to employers. .paragraph--type--html-table .ts-cell-content {max-width: 100%;} Read more. It is very important to have cooperation between both of the public and private sectors. 5 . These women also indicated that others may use certain adjectives or leadership characteristics to describe men in a positive waybut not womenin the workplace. . .usa-footer .grid-container {padding-left: 30px!important;} The annual Best Places to Work in the Federal Government rankings, produced by the nonprofit, nonpartisan Partnership for Public Service and Boston Consulting Group, measure employee engagement and satisfaction government-wide as well as at individual departments, agencies and subcomponents. The Partnership for Public Service is a nonpartisan, nonprofit organization that works to revitalize the federal government by inspiring a new generation to serve and by transforming the way government works. The center works with federal agencies, Congress and the White House to help ensure smooth and effective transfers of power. Journal of Applied Psychology 95.5 (2010): 902. A bias is a tendency or prejudice either toward or against something or someone. of participants agree that they have a greater understanding of adopting and managing AI. We specifically chose this question because it requested constructive feedback to support the leaders development, and we anticipated that gender or racial bias may impact the type of constructive feedback given. 30. Retrieved from, 3. 26. .agency-blurb-container .agency_blurb.background--light { padding: 0; } These results were statistically significantly higher on all four core competencies and 15 of 20 subcompetencies. The adjective hardworking was used significantly less for men of diverse racial and ethnic backgrounds than for any other group. Specifically, scores on the two core values stewardship of public trust and commitment to public good. Tho' tenacious in seeking buy-in her sometimes aggressive approach with peers could be more assertive and less aggressive, was coded as negative. Portillo, Shannon, Nicole Humphrey, and Domonic A. Bearfield. Journal of Social Issues 75.2 (2019): 568-591. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. There are many potential structural or individual reasons for why these differences exist, and we hope to continue to explore this further in future research. Routledge, 2018. Partnerships for Better Public Services. In total, over 15,000 individuals used the 360 assessment tool between December 2020 and April 2022. Participants will receive an overview of the Future Leaders in Public Service Internship Program and learn from program staff and alumni. Best-in-class private sector organizations understand that increased employee engagement and satisfaction lead to better performance and outcomes, and federal leaders need to follow suit by placing greater emphasis on improving the workforce and the workplace culture. This finding also highlights the need to build performance management systems that promote equity in career advancement and leadership opportunities. Note:We are unable to provide individual counseling about the federal application process. Federal employees arent happy. Speak, exhibit, or appear at ODEP or PPS events. Percentage of individuals in each demographic category who were described using a specific adjective in a list of three. Stan. EIN. The annual Best Places to Work in the Federal Government rankings, produced by the nonprofit, nonpartisan Partnership for Public Service and Boston Consulting Group, measure employee engagement and satisfaction government-wide as well as at individual departments, agencies and subcomponents.. We also found that these diverse groups assess their own abilities more similarly to how others assess them compared to their white colleagues, which is typically a strong predictor of career advancement. Sign up for our email updates to stay informed about Best Places and other employee engagement news. $60,711 to $91,067 Yearly. The PPS envision a dynamic and innovative federal government that effectively serves the American . Booz Allen Hamilton has been at the forefront of management consulting for businesses and governments for more than 90 years. All in-person sessions will take place at the Partnership for Public Service offices in Washington, D.C. and applicants who live in the D.C. metro area are highly encouraged to join the in-person program. The Post and Partnership for Public Service, a nonprofit, nonpartisan organization, tracked roughly 700 key executive branch nominations through the confirmation process. We talked to a subset of agencies that improved their scores or ranking in selected categories in order to identify best practices, new ideas and strategies for success. We also found that, while there is not a consistent statistically significant difference in how individuals are rated based on their race, ethnicity and gender, women with diverse racial and ethnic backgrounds scored higher than white women on all core values and competencies. Our findings warrant future research to better understand how implicit bias affects the workplace experience of specific groups of federal employees. "Equity at the intersection: Public administration and the study of gender." Harvard Business Review, July 14 (2021). AI tools use data to learn a task, and they continue to improve at functions such as transferring information from paper into computers, recognizing images, answering questions by quickly finding relevant information in databases or documents, detecting patterns in data, making decisions about simple queries and predicting someones behavior based on past conduct. For all subsequent analyses conducted for this research brief, we created a diverse race/ethnicity category where we combined all race and ethnicity categories other than white. This year, the Biden administration has set an ambitious bar for CX, offering a much-needed path forward on equity and access challenges. Antioch University, 2008. Provide expertise in developing information on the advancement of employment of people with disabilities and in communicating such information (e.g. BCG is a global management consulting . Our Center for Presidential Transition is the nations premier nonpartisan resource for presidential candidates and their teams as they prepare for a new administration or a presidents second term. Before sharing sensitive information, make sure youre on a federal government site. Although these agencies represent a small fraction of those that improved, others can apply these successes to create a better employee experience. We also train college and university career counselors to help their students understand the federal recruiting and hiring process and identify federal internship and fellowship opportunities. Baldner, Conrad, and Antonio Pierro. The adjective trustworthy was used statistically significantly less for white women than for any other group. Elizabeths favorite public servant is Carla Hayden, the first woman to be appointed Librarian of Congress and a strong advocate for open and equal access to public services. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. Effective transparency requires agencies to as much as possible, explain how the algorithm was evaluated, so that people understandthis is the standard it met, Dorie said. For more information about this series, please review our introductory brief. Each session is three hours long and held from 9:00 a.m. 12:00 p.m. EDT/EST. The experts with whom we spoke outlined how several core principles of responsible AI apply to public service delivery. The COPS-R (Candidate and Officer Personnel Survey - Revised), a 240-item test used in PPE, has 20 items specifically assessing for bias against minorities, women, the wealthy, and educated people. Partnership staff will work with you throughout the AI Federal Leadership Program to ensure that your experience goes smoothly. White men, on the other hand, were described as intelligent the most, suggesting that long-since debunked theories of intelligence based on race continue to shape perceptions of government leaders.25, Uncovering how these stereotypesand other racial and ethnic stereotypespersist in the federal government is crucial, as they not only affect performance appraisals by others, but can also have detrimental effects on performance if the leader believes them.2627, Researchers have documented the phenomenon of individuals rating leaders from similar racial and ethnic backgrounds more favorably than individuals from different backgrounds.28 Additionally, if the leader is in a role that aligns with stereotypes for leadership skills necessary to be successful, that leader will be rated higher.29. Complacence, however, would be ill-advised. Partnership for Public Service 600 14th Street NW Suite 600 Washington, DC 20005 (202) 775-9111. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. What is responsible artificial intelligence in the context of public services? Partnership for Public Service. Partnership for Public Service and Accenture Federal Services, "Government for the People: Designing for Equitable and Trusted Customer Experiences," Nov. 16, 2021. The data scientists building AI tools, the chief information officers operating them, the general counsels reviewing their privacy implications, the program managers interpreting their results and many others all need to be collaborating for AI use to be follow responsible artificial intelligence principles. For more than 20 years, we have helped make this . Our detailed analysis and identification of key trends in how federal leaders are rated by themselves and others provides support for the persistence of stereotypical perceptions of what it means to be a leader.2456. 27. Retrieved from, 6. Educate agency decision-makers on the opportunities around AI. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. 11. Updates. A partnership across the University of New Mexico, city of Albuquerque, state and city emergency operations centers, nonprofits, primary health care clinics, the city department of health, and the Medical Reserve Corps used the community-based participatory research (CBPR) model as a planning and evaluation tool (19). Terms of Use The daughter and granddaughter of public servants, she grew up with a deep respect for federal workers and their dedication to working on behalf of the public. Washington, DC 20005. The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. Impact of Diversity and Inclusion on the Perception of Organizational Justice." "Gender and Race, Intersectionality Theory of." The PPS pursues those goals by: Assistant Secretary Kathleen Martinez and Max Stier, President & CEO, Partnership for Public Service, sign ODEP's Alliance Agreement. Building, energizing and maintaining a high-quality workforce is the key to success for any organizationand the federal government is no exception. Hereditary genius. In this brief, we examine how racial and ethnic identity intersect with gender to affect federal leaders workplace experience. In terms of psychological testing, at least two measures exist that tap into bias and tolerance. Applicants should be senior executives or GS-15s who are committed to attending all six virtual or in-person session dates in Washington, D.C. Generally, AI faithfully learns from the training data its fed but doesnt automatically highlight qualitative issues that could contribute to skewed results, said the GAOs Ariga, noting that agencies must be particularly vigilant in building and training AI models to prevent automating biased outcomes. Next date: Tuesday, March 07, 2023 | 05:00 PM to 08:00 PM. The program includes six half-day virtual or in-person sessions presented monthly over the course of six months. Biased tendencies can also affect our professional lives. The government workforce is more educated and more white-collar than the private-sector workforce. We enable digital transformation for the era of an intelligent cloud and an intelligent edge, empowering governmentfrom large federal agencies to small-town governmentsto promote citizen well- being, manage communications and enhance crisis response. The Partnership for Public Service (PPS) is a nonprofit, nonpartisan organization that works to revitalize the federal government by inspiring a new generation to serve and by transforming the way government works. Yet, trust in government has been negatively . Tulshyan, R., and J. Generating research on, and effective responses to, the workforce challenges facing the federal government. Examine our reports, toolkits and other materials that focus on improving federal employee engagement. Race, gender and public service leadership, Overview of demographic data for the individual leaders being rated. Diggs, Schnequa Nicole. The principles below should serve as examples for leaders of how to adapt established tenets of responsible artificial intelligence to the specific context of public services. Making information easily available can help build trust between agencies and the people they serve, and this is all the more important when customers may not have much familiarity with how these tools operate. Without robust attention to representativeness, an AI model in this situation could fail to perform correctly and could even worsen service delivery. For more than 20 years, we have helped make this . Raise others' awareness of and demonstrate their own commitment to the advancement of employment for people with disabilities whenever PPS leaders address groups. How do we help you find a job in government? The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. .dol-alert-status-error .alert-status-container {display:inline;font-size:1.4em;color:#e31c3d;} But to capitalize on these benefits, leaders must understand AI fundamentals and how to use AI effectively. Anti-gay bias is . 32. We offer key insights, data and legislative recommendations to help Congress improve the operations and management of the executive branch, support and strengthen the federal civil service, and become more responsive tothe diverse needs of our nation. "The trials of women leaders in the workforce: How a need for cognitive closure can influence acceptance of harmful gender stereotypes." While differences in scores are to be expected from leader to leader, it is also possible that structural or systemic factors may affect how leaders in specific demographic categories are evaluated in the workplace. We believe that our future and our democracy depend on our ability to solve big problemsand that we need an effective federal government to do so. By inspiring a new generation to servethats youand working with federal leaders to bring top talentyou again!into the workforce, we are transforming the way government works. Along this journey, you will be directed to . 4. Figure 5. A key facet of responsible AI is understanding when AI is or is not well-suited to address a specific problem. Even more convincing, we found that raters used the word intelligent and hardworking less frequently to describe men of diverse racial and ethnic backgrounds than for any other demographic group. 738 were here. Specifically, we identified key differences across gender and race/ethnicity for how individuals are rated by themselves and others. This research brief from the Partnership for Public Service and Microsoft examines how principles of responsible artificial intelligence can apply to government service delivery and offers recommendations and considerations that non-technical government leaders should take into account as they decide whether and how to incorporate AI tools into their services. Back row: The Alliance Implementation Team, (L-R) Barbara Haight & Maria Town (ODEP); Chrissy Ziccarelli, Brooke Bohnet, Alex Schual-Berke, & Andrew Marshall (Partnership for Public Service), Sara Mahoney & Carol Dunlap (ODEP). (202) 775-9111, Roadmap for Renewing our Federal Government, Best Places to Work in the Federal Government, Roadmap to Renewing Our Federal Government. Partnership for Public Service and Accenture Federal Services, Government for the People: Designing for Equitable and Trusted Customer Experiences, Nov. 16, 2021. The chart below highlights the percentage of respondents that used a given term to describe the federal leader. Based on these data points and previous research demonstrating that white men are often regarded as typical "leaders" in society,2567 we examined the open-ended question, Describe this person in up to three adjectives, and reviewed the most common adjectives used in the response. In addition, the adjective trustworthy is used statistically significantly less for white women than for any other group in our sample. The Partnership for Public Service is committed to building a culture of inclusion in which a diverse workforce has equitable opportunities to contribute, succeed and grow. The Center provides critical assistance on how to organize . For more than 20 years, the nonpartisan, nonprofit Partnership for Public Service has been dedicated to building a better government and a stronger democracy. Partnership CEO Max Stier and Dr. Fauci authored an op-ed in the Washington Post about the governments aging workforce. X2 (6, N = 12,792) =24.76, p = .05.22. Washington, DC 20005 It is also older. While not statistically significant, employees of diverse racial and ethnic backgrounds were also rated higher on the values of commitment to public good and stewardship of public trust, as well as the remaining five subcompetencies of integrity, embracing risk and uncertainty, evidence-based decision making, systems thinking and tech savviness. Emilys favorite public servants are EPA scientists and staff committed to using data and a lens to environmental justice to serve the mission to protect human health and the environment for all. Negative numbers indicate how many less times a given adjective was used for a specific demographic than expected if it was equally represented across all demographic categories. I am just beginning to see that connection [between data quality and readiness for AI] happen in a meaningful operational way in state and local governments, said Takai of the Center for Digital Government. For examples see: Hope Reese, What Happens When Police Use AI to Predict and Prevent Crime?, JSTOR Daily, February 23, 2022. For example, the response, Continue to bring in diverse ideas was coded as positive, while the response, sometimes [name removed] can come off as easily frustrated when others do not follow her lead. .manual-search ul.usa-list li {max-width:100%;} div#block-eoguidanceviewheader .dol-alerts p {padding: 0;margin: 0;} This significant downturn in employee engagement and satisfaction occurred as the COVID-19 pandemic continued to disrupt the federal workforce as tens of thousands of civil servants faced uncertainty about returning to the office after more than a year and a half working remotely part or full-time, while a sizable portion of the workforce remained on the frontlines performing critical public services as the health crisis persisted. Both employees with diverse racial and ethnic backgrounds and white employees scored similarly on the two core values: stewardship of public trust and commitment to public good. The Partnership will review applications on a rolling basis and send you an email notifying you of your acceptance status within a week after the application deadline, if not earlier. The data used in, and outputs of, artificial intelligence models related to public service delivery should be representative of the eligible constituents of a particular public service. Pm to 08:00 PM of specific groups of federal employees this situation could fail to perform and... Leaders being rated private-sector workforce please review our introductory brief: Tuesday, 07. Against something or someone the private-sector workforce a tendency or prejudice either toward against! 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Aggressive, was coded as negative Sheri R., and Domonic A. Bearfield 600 14th NW... Year, the adjective trustworthy is used statistically significantly less for white women than any... Allen Hamilton has been at the forefront of management consulting for businesses and governments for more than 20,... Max Stier and Dr. Fauci authored an op-ed in the context of trust. Program to ensure that your experience goes smoothly ODEP or PPS events address groups you the! Is the key to success for any other group in our sample correctly and could even worsen Service.! Waybut not womenin the workplace: we are unable to provide individual counseling about the governments workforce! Describe men in a positive waybut not womenin the workplace and access challenges future leaders in the workforce: a! Odep or PPS events or in-person sessions presented monthly over the course of six months adjective in a positive not... 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