Lazy Boy sales said the additional warranty would cover virtually anything, including stains and rips, whether it was our fault or not. We have been customers of Lazy Boy for over 30 years but this have been the final straw. La-Z-Boy - Leather Conditioner & Protection Cream. That's why these ratings are so low. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. The complaint has been investigated and resolved to the customers satisfaction. They came by in Dec and said theyll send someone out. I should've refused delivery of the chair, but they had me talk to customer service to schedule a technician to come out to look at chair. In this La-Z-Boy iClean Fabric Review, we'll discuss how iClean fabric works, what styles and colours iClean fabric is available in, how to clean iClean fabr. La-⁠Z-⁠Boy Privacy Notice. Have needed service on both. Other damage includes; Fabric or leather wrinkling Warranty on 100 day old recliner non existent. The furniture store will scotch guard it for us for another $150.00 when it arrives. Contact a professional leather cleaning service for more difficultstains. It is your manufacturing and products. Do not use a foam or liquid cleaner of any type. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A Doctor doesn't treat everybody the same. When I called the store they said that the warranty wouldn't cover the seams. Any fault on this part can come from the plug or a disconnect in the internal cables. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. SoftClad Extra Strength Fabric Protector Spray, Guardsman Fabric Defense & Upholstery Protector. So, the lower the original price of furniture, the lower the protection plan cost. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. Worst is the sectional. I was told by the salesperson told me that I have to realize that they don't make furniture like they used to so it won't last as long. Do not staple fabric to these parts. Damages caused by failure to comply with manufacturers instructions. But then after 2 weeks went by with no word, I inquired and they said they didn't receive them. iClean is only available at La-Z-Boy. Laughingly they said oh so sorry we added the wrong number. Don't buy lazy boy. California residents, please see the Raise the bar on seating with versatile barstools. Add practical style to your bedside witha nightstand. Customer service sucks. Purchased a Miller Bronze Lift Recliner for my 92 year old mother. JavaScript is disabled. Stain protection usually extends the warranty on fabric for 5 years. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. purchased 2 recliners February 2017. one of them has a broken arm again. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I purchased this sectional for $2800+ 5yr protection plan warranty additional $200. *Crypton Leather Enhance uses bio-renewable materials produced from sand or mined silicon metal, and it Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Rinse thoroughly with plain water to remove excesssoap. We opted to purchase fabric protection when we acquired a micro fiber double recliner a few years back. There is 12 months of labor included in warranty. Buyer beware. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? Avoid excessive rubbing with a cloth. This nice-price pick comes as an easy-to-apply aerosol spray that wont change the look or feel of treated fabrics. dealer. A La-Z-Boy sofa with iClean fabric will cost about $500-$800 more. We've had La-Z-Boy chairs for over 40 years, customer service is no longer a priority it seems. This enhanced Crypton finish provides an invisible, protective $31999. as K2r upholstery cleaner or other nonbleaching household cleaners, may be used. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. Not even a year and backrest brake. Is it a good idea to buy the "fabric protection"? Its also suitable to use on delicate fabrics like clothing and accessories, including shirts, dresses, outerwear, backpacks, and canvas shoes. Get the Scotchgard fabric protector at Amazon, The Home Depot, and Walmart. For more information on La-Z-Boy guarantees, check out the articleAre La-Z-Boy Recliners guaranteed for life? Blot any remaining soap residue with a clean I explained that are talking about TWO chairs. I could wish the fabric was softer to the touch but I love the color and woven pattern. Feel completely ripped off. They actually left it in the front yard with a broken back middle piece(I need you all to understand this) I do have pictures. The La-z-boy recliner has some cardboard parts inside it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. This furniture protection service covers more than the one-year. Enjoy Free Shipping on most stuff, even big stuff. In addition, La-Z-Boy Ottawa & Kingston is one of the only stores that covers seam separation on furniture on five years of extended coverage. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . The iClean warranty covers three years for cleaning stains on leather and fabric materials. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. duo has a lot to love. In keeping with our mission towards building Customers For Life, La-Z-Boy Ottawa & Kingston has built an in-house service department. Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. Those stores have GREAT people, not a bunch of professional liars. If you get the "scotchguard" protection, be sure to test it. Sit, stand or fully recline at the touch of a button. From casual to contemporary, comfort never looked so good. Every well-dressed bedroom needsvertical storage. not cleaned up immediately. Its bulk size provides enough fabric protection to cover multiple pieces of furniture or several rooms of carpeting. From pet protection to stress-free spills, eco-friendly to fade resistant, and even mold and mildew inhibiting, our innovative specialty fabrics provide all the coverage you need in a way that's just your style. Always spot clean Do not buy anything from this manufacturer/company. I have contacted Lazy Boy many time since then and they still deny responsibility. Lazyboy Protection Plan (Worth it? I will tell all my friends and family if this awful service and quality of products as well. Companies can ask for reviews via automatic invitations. Great Customer service is like a Doctor. they will not answer any e-mails either. This review was chosen algorithmically as the most valued customer feedback. Pile fabrics may require They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! Based on ServeCos description, there is no damage that a house cat can do, that they would cover if we had a tiger, maybe. My husband refused to sign their paperwork. slightly dampened cloth or sponge, working up a foam toclean. Alternatively, for an outdoor upholstery protector, the TriNova stain guard comes with ample quantity, is non-flammable, works on upholstery, carpets, and other fabrics, and dries clear and waterproof. I called and inquired again. When I didn't hear from her, I called only to have her tell me that, because we had two incidences, we were not covered? Do they not have any pride in their workmanship. Price: $29-$7498+. Different fabric protectors work on specific fabric types. Many retailers will out-source their service department, including logistics, operations and technicians. The area may then be blotted with a clean towel, rubbing in a gentle circular motion to maintain When they were delivered on 1-27-23, both were defective. Service and well get back to you promptly. Lightly clean the area with neutral soap and water Rain, snow, and UV rays can all cause damage, including staining, mildewing, and fadingas well as the spills and stains of everyday use. It also gives you some insight into how their organization is built and what they value. All tho when they first answer the phone and you say something about blisters they are the first to say " we don't have Dimethyle Fumarate in our furniture". I had a customer service Rep Karen C tell me they treat all customer issues the same(Meaning by their policy). light cottonterrycloth. Because of your information, I did not almost $400 worth of warranties today ! They have more than 89% of customers are impressed with their services and even if you don't like any product you purchased, La-z-boy allows you to return it within a . Dont try to remove the stains yourself. We will never buy this again and will never recommend you to anyone. first. The department includes logistics, operations and trained technicians. La-Z-Boy Comprehensive Service Protection Plan. 1. Since fabric protector sprays need occasional reapplying, ease of use is important. Most people do not even think of this. 'Most likely' being blue, 'more likely' being green, 'likely' being yellow, 'less likely' being turquoise, 'least likely' being dark blue. But I will say this. intense heat will help prevent the leather from drying and possiblycracking. Frequently Asked Questions How Much Does It Cost to Reupholster a La-z-boy Recliner? Its a duable fabric (not cheap looking) that is most likely . Ripped within 3 mos of buying the sectional. It's a chair. After 2 months of having it the mechanism broke! A leather protection conditioner or fabric stain remover kit as appropriate is included in your plan at the time of purchase. Upgrade your downtime with a stylishrocking recliner. iClean is a high-performance fabric that incorporates. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is quite special to leather furniture. 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