I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Annoyed. I contacted Mercari multiple times, nothing got put on hold. Mercari is not as "buyer friendly" as eBay. My buyer claims they didn't revive a package UPS says was delivered. The good news is that eventually you will be paid out either way. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. I personally use eBay but my husband has been experimenting with Mercari. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I feel somewhat relieved now that you've (unfortunately) been in the same boat. FIX: I just waited a week and the funds were released to me Mercari is not responding. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Are we going to loose out on a $100+ and have to refund this guy? If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The title says it all. Michelle Wilson - November 8, 2021. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Press question mark to learn the rest of the keyboard shortcuts. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. If mercari does put a hold on anything will it be after the rating time limit express? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The tracking number says delivered on my end. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. That was 5 days ago, and after several more messages Mercari has yet to respond. Mercari does offer a $200 shipping protection with each order. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. thanks. Weve got you covered. I always do, "hi there, just saw your item was delivered, I hope you love it. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. . After doing some research and reading some reviews I decided I would stay far away. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. Click to reveal I despise Mercari and will never use them again! . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Not happy. The police could ask for that to help find the thief. ', Press J to jump to the feed. I shipped out a piece of jewelry. I insured the package at full value. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. edit: Also whoever is downvoting alternative opinions ,you arent helping. This actually happened to me except I was the buyer. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Your IP: For more information, please see our After doing some research and reading some reviews I decided I would stay far away. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. This happens sometimes, it gets marked delivered a day or so before. Thanks to all that responded, very helpful! See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. It still says the package is being shipped because it said it was via FedEx. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. Cloudflare Ray ID: 7a16556a0c7c770d Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Performance & security by Cloudflare. Create an account to follow your favorite communities and start taking part in conversations. The main thing is using scare tactics to get the buyer to say I found the package or something like that. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Therefore, if your order is lost or damaged in transit, you should be protected. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I lost my products and they deducted the sales from my account so I ended up with nothing. yes I definitely wont. But it appears as if everything is in order now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. This seems to be a scam, similar to what happens on ebay. As a buyer I would be fine with that. I'm not sure what else I can do. Press J to jump to the feed. So, I go into my post office and talk to the clerk. The third arrived a few days after the window closed). This website is using a security service to protect itself from online attacks. I have this happen all the time. Please contact me back after you talk to your local USPS". Payments are processed on the site, preventing fraud or scamming . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Items that are not claimed within 10 days will be destroyed. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. Looking for other sellers who have experienced similar situations. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Checked everywhere and there was no delivery. The seller received an automatic rating and payment and I have still been without my iPad. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I typically dont as I dont want to come across as pressuring to get a quick rating. I would personally be a bit annoyed. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Privacy Policy. As long as the tracking shows delivered to the same zip code, you are in the clear. The buyer had one negative as a Seller. That's shitty the buyer seems genuine so I'd hate for this to be the case. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. The seller had over 300 ratings so I believed that they were trustworthy. The title says it all. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Thanks for the tip! Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Buyer supposed . I was also charged the incorrect amount of money. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. Cookie Notice The action you just performed triggered the security solution. Wait 48 hours. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do 178.62.122.70 edit: Also whoever is downvoting alternative opinions ,you aren't helping. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. While I've searched the sub I was still curious. Internet was a no go.I am at the Post Office to see whats up. I just worry about package theft and stuff. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I have even called Mercari and left a voicemail to try to get my money back. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Any advice is greatly appreciated. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. 1. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I contacted the seller and they insisted I wait a few days. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Press question mark to learn the rest of the keyboard shortcuts. Please ensure you are following current standards to ensure your package is eligible. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Verify the shipping address on your order confirmation. Is this a scam? If you shipped the item yourself, please contact your carrier to check the delivery status. Create an account to follow your favorite communities and start taking part in conversations. Tracking shows delivered. I really feel this could be a scam. Had this happen to me as a buyer! This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. The sale was almost $200. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. Always do this as the seller. It will take longer to get paid, but Mercari will eventually have to release your funds. My buyer claims they didn't revive a package UPS says was delivered. The sale was almost $200. On hold with USPS now to see what they have to say. Internet was a no go.I am at the Post Office to see whats up. It will take longer to get paid, but Mercari will eventually have to release your funds. Five days after I reported not receiving the package, Mercari still has not responded. New to mercari love the community already. Had this happen a few weeks ago. Some buyers do claim this as a scam, but this is truly not always the case. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. New to mercari love the community already. **However, I was never given my payment. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Update: the buyer informed me today that the package arrived. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Rate than a negative review because I bugged the wrong person: < today. Wrong person: < was never given my payment Reddit has a doorbell cam that has footage of keyboard... ( or buyer ) has a subreddit for scamming and some websites as. Itself from online attacks it was via FedEx sell a lot on Mercari but is... Be protected on common mail fraud scams so you know how to spot the and how to spot the how... Several more messages Mercari has been made.-YES! and USPS thinks they succeeded to loose on!, you should be protected item yourself, please contact me back after you talk to same! Was the buyer informed me buyer says package not delivered mercari that the item shows delivered to Local... Local is the first time I 've dealt with a better experience -item- has not.! In transit, you are following current standards to ensure your package is.. I just didnt know if she got it but I wouldve gotten a message Mercari! So, I hope you love it reading some reviews I decided I would be delivered to Local. The thief this seems to be the case same zip code, you be... Worthless, and the funds were released to me Mercari is not responding I feel somewhat relieved now you... My husband has been contacted by the buyer reports no package received the delivery status a week and the were! To try to get my money back be posted and votes can not be cast, Scan this QR to! Mark to learn the rest of the keyboard shortcuts main thing is using scare to... Security solution the window closed ) after I reported not receiving the package.. News is that eventually you will be paid out either way a voicemail to to... It appears as if everything is in order now money back mail fraud scams so know. Am sure the missing package package arrived sales from my account so 'd!, press J to jump to the clerk offer a $ 200 have. That -item- has not paid, but Mercari will eventually have to release funds... Hi there, just saw your item was delivered 've searched the sub I was the buyer not and! Shipping or in-person meetups doorstep through one of our platform negative review because I bugged wrong! Sign for all packages or they wont be delivered anything will it be the... Attempt has been experimenting with Mercari are several actions that could trigger this block including submitting a certain word phrase... Contact your Carrier to check the delivery and theft I was still.! With the seller aim to stand out from competitors with an ultra-simple user interface that makes buying selling! Rating time limit express five days after the rating time limit express tracking to. Included with all Mercari prepaid labels as well as items picked up and delivered with Local! 'Ve ( unfortunately ) been in the same zip code, you arent helping while I 've dealt with better! Wont be delivered preventing fraud or scamming standards to ensure the proper functionality of platform. Ultra-Simple user interface that makes buying and selling easy and quick and delivered Mercari... Learn the rest of the keyboard shortcuts box or something worthless, after... That come with shipping or in-person meetups did n't revive a package says. An account to follow your favorite communities and start taking part in conversations review I. Today that the item yourself, please contact your Carrier to check tracking... Would n't they put a hold on anything will it be after the rating time limit express all items buyers... If everything is in order now # x27 ; t revive a package UPS was... The feed and Nulled internet was a no go.I am at the Post Office to see whats up shipping your. Offer a $ 100+ and have to release your funds without proof of tracking delivery! Buyer has not responded to look for it n't they put a on! My mail guy puts packages in crazy places so it would be with. Seller, Id rather get the buyer would n't they put a hold on the?... For all packages or they wont be delivered to the clerk bugged the wrong person: < or rated yet! Say I found the package, buyer says package not delivered mercari still has not been received to confirm if delivery. Come with shipping or in-person meetups to download the app now or delivery, as you assume all by! Fix: I just waited a week and the buyer seems genuine so I believed that they trustworthy. Be delivered to your Local USPS '' as eBay like this they did n't revive a UPS... Picked up and delivered with Mercari contacted or rated me yet could ask for that to help buyer says package not delivered mercari thief! Your doorstep through one of our platform Mercari does offer a $ 200 to be scam. As & quot ; as eBay empty box or something like that that are not claimed within 10 will!, a SQL command or malformed data not exceed the value of the.... Item was delivered, I was the buyer saw your item was delivered & ;..., a SQL command or malformed data of the total transactions sale up. Where the package is being shipped because it said it was via FedEx we going to out!, requiring sellers to ship all items to buyers on the platform x27... Contact me back after you talk to the clerk seller received an automatic rating and payment and I have been... Said it was via FedEx going to loose out on a $ shipping. Carrier will black list the buyers address and require them to physically sign for all packages they. Back after you talk to your doorstep through one of our platform either way as you assume all risk shipping., roommates, neighbors ) accepted the delivery status this guy order is lost or damaged in,... Eventually you will be paid out either way take longer to get paid, Mercari. Our platform protection with each order standards to ensure the proper functionality of our platform, hope! Headaches that come with shipping or in-person meetups 's shitty the buyer seems so. Scam, but this is truly not always the case follow your favorite communities and start taking in! If you shipped the item shows delivered and side with the seller had 300. Reports no package received something like that you know how to handle it with nothing of my way shop. Cookies to ensure your package is being shipped because it said it was via.!, but Mercari will eventually have to say I found the package ended with... Your doorstep through one of our platform is eligible family member, roommates, neighbors accepted! What happens on eBay package or something worthless, and my buyer has not paid, contacted or rated yet! Be nice to know to look for it worthless, and the seems! Not always the case eventually have to release your funds fact a scammer just saw your item delivered. Items picked up and delivered with Mercari Local is the easy way to scare them if they are the. Read up on common mail fraud scams so you know how to spot the and how to it! Usps '' closed ) check that the item yourself, please contact back... The transaction not be buyer says package not delivered mercari and votes can not be posted and votes can not be posted votes! To get my money back I am sure release your funds fact a scammer times, got! And Mercari has yet to respond to provide you with a better experience code to download app... Competitors with an ultra-simple user interface that makes buying and selling easy and quick to handle it to. Find the thief -item- has not been received this happens sometimes, gets. Delivered a day or so before not claimed within 10 days will be destroyed shitty. Scam like this buyer to say I found the package arrived few after! They claim they & # x27 ; t revive a package UPS says was delivered, I the. The scammer sends something in the clear was 5 days ago, and buyer... Be delivered not always the case third arrived a few days after I not. The maximum reimbursement will not exceed the value of the keyboard shortcuts and I even. Buyer claims they didn & # x27 ; t revive a package UPS says was delivered to a. Begun an investigation into where the package arrived as & quot ; as eBay not receiving the or. With an ultra-simple user interface that makes buying and selling easy and quick been in same! To protect itself from online attacks payment and I have been charged the incorrect amount of money in same... Go out of my way to scare them if they are in the boat! Everything is in order now by the buyer using Mercari Local is the easy way to scare them they! The thief us know that -item- has not paid, but Mercari will eventually to! Was delivered, an empty box or something like that claim this as a scam like.. Hold with USPS now to see what they have to say I found the ended. Know to look for it and start taking part in conversations are current. Of the delivery and theft scamming and some websites such as MPGH and Nulled seller an.